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AN ISO 9001 : 2015 COMPANY

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Terms & Conditions

Terms :

* All the preparations mentioned in the menu are subject to availability.# Dubbawala has got every right for non-accepting orders due to non-availability of food being mentioned in the online ordering menu , website or other related apps and hard copy of the menu card # Minimum 2 hrs. time to provide after the order, for the preparation and delivery #  Time may vary due to other issues # Delivery in Plastic Containers on extra charges of Rs. 30 on per meal/Combo & Rs. 5 per Ala Carte else we deliver in our tiffin carriers / container at no extra cost if packing charges is not taken . # Customer has to return back the Tiffin Carrier , container immediately after Delivery after emptying the same in his / her container if packing charges is not taken # *Free Delivery for any order amount between Taratala to Joka and Behala, Behala Chowrasta, Silpara, Sakherbazaar Pailan, Tollygunge, Kudghat , Bansdroni , Garia, Naktala, Baghajatin, Jadavpur, Gariahat, Dhakuria. But for other places in Kolkata Extra delivery Charges applicable as per distance , kidnly refer online ordering # The Monthly Customers should pay 50% in advance of the total billing in a month for the daily consumption at Lunch & Dinner & a Tiffin Carrier (cost will be Rs.300 if brought from us) to be handed over to us for carrying the food # CASH ON DELIVERY / GOOGLE PAY / PHONE PE / PAYTM PAYMENT / PAY U MONEY GATEWAY in Online Ordering.#We accept Sodexho Meal Pass.Accepted ON DELIVERY for non-monthly & Daily Customers # We have lady cooks for homely cooking & a fleet of 5 delivery men with cycles & bikes for delivery # Besides the deliveries are also catered by Zomato, Swiggy, Food Panda, Uber Eats if ordered through them # Please call us immediately even though you are ordering through website or through email.

# Since no preservatives are used in our cooking, we strongly recommend removing the lids from the containers on receipt OR refrigerating the contents - if you intend consuming later. We also make personalized Bengali Food as per your requirement.


# Party, Picnic, Small Parties, Any Event Orders accepted # Rates are negotiable in case of bulk & catering orders & subject to change